Every week, our custom workroom in Boston ships out hundreds of high quality natural rugs and straight cuts. Depending on its size and shape, your area rug or material will be shipped and received in a specific way. Following are some helpful things to remember about shipping and receiving when placing your order with us.
There are two ways to ship rugs:
- UPS will accept rugs up to 8’6″ long, or 150 lbs. We will always roll your rug on the shortest side to try to meet the length requirement. UPS offers expedited services such as next day and 3-day delivery, but depending on your location, ground service may also deliver your rug in a timely manner. Ask our Customer Solutions team to check delivery times for you when placing your order. UPS does not offer “call before delivery” service.
- Xpress Global freight trucks ship all orders greater than 8′x6″ or 150 lbs. Shipping to a commercial location or a receiver can help you save money, but residential “call before delivery” service is available for an extra charge. When shipping directly to a residence, please provide a contact name and phone number for the delivery.
When your workroom, receiving department, or customer receives a rug, it must be inspected right away. If any damage to the packaging is evident, it should be noted on the bill of lading from the carrier when you sign for the package. Documenting any damages will allow you to make a claim later, if necessary. Carriers such as UPS and Xpress Global will not honor claims that are signed for without proper notation of the damage.
If you are unsure about the condition of the material in the package, always inspect it while the delivery driver is still present. In the case of a severely damaged shipment, you may refuse the delivery.
We make every effort to ship all orders carefully and accurately, but sometimes things don’t always go as planned. We stand behind our products and our service, and will be happy to work with you to promptly correct any errors. Your help in following these basic procedures can help us clear up any issues so you can enjoy your new beautiful new Merida rug!